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Terms & Condition

A non-refundable deposit is required to reserve the items for the date and time of your event.

The items listed in the quote are not reserved until the deposit is paid and a confirmation document is sent to you.

The remaining balance is due to Ponies & Petting Zoo of Miami.


You can use any of our three safe (3) methods of payment, for the make deposit:

* Through our web page.(Deposit Form)
* Form to make payment for Cash App or Square Invoice.

* Check por deposit.(Prior authorization)

Ponies & Petting Zoo does not accept full or partial payments in advance for the final payment.


Read carefully.

Cardholder driving license photo is required,

(driving license photo or state ID)
The deposit will only be effective, when you send the identification document.

This measure is to protect our customers and our company from fraud and theft of credit cards and identity.



Insurance Documents.


We guarantee that we have the insurance documents required by the companies, schools or parks.
We will only send these documents when the confirmation deposit is made.
Without exception.



Final Payments by Business Check.

Only for large events, already authorized by Ponies & Petting Zoo of Miami.


Ponies & Petting Zoo of Miami also accepts business checks by due payment the party day.
Checks must be drawn on a U.S. bank and have the customer's name and address imprinted on the check front,

with a valid nine-digit bank routing number (ABA code) located at the bottom of the check.
Temporary or Counter checks are not acceptable.




Dishonored or worthless checks.


Dishonored checks will be assessed a fee up to of $40.00.

If the bad check is not paid in full, plus administrative fees in a term of seven (7) days, from the notification is sent to the debtor,

the dishonored check will be sent without prior notice to Miami-Dade State Attorney, Bad Check Division Unit.


Just CLICK HERE & See the Florida Statute 68.065




We accept preferably.


Booking is only through Deposit Forms in our Webpage.
If you want to receive the confirmation quickly,
complete your payment to Ponies & Petting Zoo Miami as soon as possible,
we recommend that you use a fast and safe payment method such as payment through Deposit Form in our Webpage

PLEASE NOTE:
Credit or Debit Cards are not accepted as payment on the day of the party.
To payment of the Remaining Balance.

Please Cash Only.

The payment will be delivered to the employee the Ponies & Petting Zoo,

before staring the event. No exceptions.





Cancellations/Bad Weather/Rain Policy


Cancellations must be made at least 24 hours before the event.

If an event is canceled, the deposit that was made will be credited to the client's account.

The credit will be valid for one calendar year from the date of the original customer.
The credit can be applied to reschedule an event of equal or greater value than the original customer.
The Customer agrees to waive all equal and legal chargeback claims when signing this contract.


Any transfer of credit to another person must be authorized by Ponies & Petting Zoo of Miami.

If you want to transfer their funds Ponies & Petting Zoo to another person, contact us first.

We go rain or shine - it's hard to tell a child are a part is not only because of the rain! Provide a dry place for children to wait.
Petting zoos can be set to any other sheltered area like a garage or a covered terrace.


Ponies & Petting Zoo Miami reserves the right, to cancel an event or to apply, or not, the deposit payment to future events,
when some of these situations arise:

* Orders arising from pricing or other errors...Deposit apply to future events.
* Accidents in our vehicles...Deposit apply to future events.
* Events beyond our control.Example: Traffic, Storms, Hurricane or Twister...Deposit apply to future events.
* If there are different opinions or errors, between Ponies & Petting Zoo and Client...Deposit apply to future events.
* Customers cancel the event...Deposit apply to future events.
* Customers cancel the event and our services are on the venue or cancellation without notice ...Deposit apply to future events.

But, the final payment will be made in advance,

(five business days before the new event).

A charge of $ 30.00 will be added to the final payment, which will be made by credit or debit card

In these cases the event is canceled when some of the cases indicated below are effective.
* Physical or verbal abuse to our employees...(No refund of deposit and not will be applied to future event)
* Physical abuse to our animals...(No refund of deposit and not will be applied to future event)
* Breach of Contract or Cancellation by the customer. (No refund of deposit and not will be applied to future event)
* If there are pending payments (insurance costs, background, licenses or other expenses incurred by Ponies & Petting Zoo), they must be assumed and paid by the client.
* If for any reason Ponies & Petting Zoo decides to refund the deposit for any of the following conditions. - By verbal or written request of the client. - Extreme conditions by the client. - It is not confirmed by email that everything is correct in the final document (confirmation document)

30% will be withheld for administrative charges.

This refund will be effective within a period of up to ten (10) business days, after the cancellation notice. Remember that this return is at the discretion of Ponies & Petting Zoo of Miami.

Summary.

Ponies & Petting Zoo has the right to cancel any event, due to circumstances beyond our control and / or discrepancies, lack of communication, errors or changes in the documents between the parties, verbal and / or physical abuse to our workers or animals.

There are no guarantees or obligation on our part to make changes to the calendar of events due to weather conditions or any other circumstance after an event is booked .



When you make the deposit, you accept the Terms and Conditions and Our Privacy Policy.


Travel or Toll Fee.

Regularly we have no Delivery Fee.

Delivery fee applied to the total, for excessive distance and toll.
From the following location: 33014.

Rickenbacker Causeway.

Miles approximately from 33014 to 33149...26 miles.

Delivery fee $20.00

The Key Biscayne toll plaza fee:
Number of Axles: Our vehicles (including trailer) have between 4 or 5 axles
Rate: Four axles $17.00 or five axles $20.00



The arrival time.

The arrival time will always be approximate, due to situations beyond our control. Example, high traffic, breaks in our vehicles.

We always try to be in the place of the event with enough time for the installation and preparation (setup)



Release Civil or Criminal Liability

Ponies and Petting Zoo in Miami, is a company makes subcontracting the other companies,
which operate with their own animals, licenses, insurance and criminal liability.

We are not responsible for damage to people, animals, property, cars, trees, branches, bushes, grass, flowers, sprinkler heads, potted plants, etc.
I understand that the activities conducted by Ponies & Petting Zoo or affiliated companies, in which I will participate and the persons who are in this party, event or activity, including minors, may cause serious injury or damage, including bodily injury, personal property damage.
On behalf of myself, my guests and relatives, I waive all claims for damages and / or injury for me or my property that may have against the mentioned party released (Ponies & Petting Zoo or affiliated companies)to said activity.
By this waiver I assume any risk, and all responsibility and waive any claim of personal injury or death or damage to personal property that may occur while I am participating in the activity.

Under Florida law, a sponsor of equine activities or an equine professional is not responsible for an injury or death of a participant in equine activities that results from the inherent risk of equine activities.


Children between the ages of 1 and 3 years old may ponies rides,
but must always be accompanied by a relative.
Ponies & Petting Zoo of Miami will not authorize children under the age of 1 years old to ponies rides.
Ponies & Petting Zoo Miami supply to legal persons concerned, any information available.



Florida State Law for Regulation of Equine and / or Farm Animals Activities .

These Florida statutes stipulate that a sponsor of activities with farm animals, equine activities, an equine professional or any other person shall not be liable for an injury or death of a participant as a result of the risks inherent in equine activities. Children under one year of age are strictly FORBIDDEN to participate in these activities..


Just CLICK HERE & See the Florida Statute (Equine Activity)


Just CLICK HERE & See the Florida Statute (Farm Animals Activity...Petting Zoo)




Healthy routines are important - even at parties!


We recommend that you make soap and water available to all at the party after they have finished with the petting zoo or pony rides and before moving on to other activities.

We have had this recommendation on our website and contracts for many years -- well before recent news articles about health issues related to petting zoos. Hand washing is the number one way to prevent illness and should be practiced after petting even the family dog! This is the recommendation of state and federal health departments and soap and water are recommended over baby wipes and sanitizing hand gels, though some health departments do recommend gel sanitizers where hand washing is not available.

We also recommend that toys and pacifiers be removed from children before they enter the petting zoo or go near the ponies, this ensures that these items stay clean.


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